Thank you so much for your interest in our designs! We know you have a lot of great questions and we are happy to help! Here are our most frequently asked questions, but if you can’t find the answers you need, please feel free to contact us via email at studio@jenniferskog.com.
How can I use your products for my photography business?
Please carefully review our Terms of Use prior to making a purchase. If you have questions, shoot us a note at studio@jenniferskog.com
Here are things you MAY do with our designs:
Alter colors/layouts/fonts/elements for designing finished printed products to fit your brand and aesthetic.
Insert your photos and sell as a finished printed copy to your clients.
Post the finished designs for display only on your personal web site or social media sites, and only if you are using your own images in the templates.
Display the finished/flattened designs for sale on your own personal website using your photos.
You do NOT have permission to:
Use any of the copyrighted images (photos) from the templates on our site and display them on your website.
Display, refer to, or list your finished designs in ANY FORM on any online marketplace including, but not limited to eBay, Amazon, Creative Market, or Etsy.
Resell or redistribute, in any way, the layered PSD templates, CANVA templates, or flattened .jpg files (other than completed jpg designs intended to be given to clients).
Reproduce, modify, alter, or redistribute any part of our designs in anything you are re-selling or gifting to another as a digital product, this includes sending files via email.
PROOFS may be sent to your clients as flattened .jpg files as long as the low-resolution .jpg measures no more than 500 pixels at its longest length and contains the word "PROOF" on the image.
What is your return policy?
Due to the digital nature of our products, no refunds will be issued.
Are these MAC compatible?
Yes, all of our products are compatible with both PCs and Macs.
Do I need Photoshop or CANVA Pro to use your products?
Most of our designs are designed using the free version of CANVA. While the Pro version is not required to use these templates, know that Canva Pro is an incredible app that gives you access to more fonts, graphics, templates, stock images and so much more. Photoshop is not required to use these templates, however we strongly recognize you have a photo editing software and PhotoShop is used worldwide by photographers and graphic artists.
Where are my download files?
Can’t find your download? Upon processing payment, you will be emailed a direct link to the Template in CANVA from studio@jenniferskog.com
I paid for download files, but I haven’t received my links. When will I get them?
Once your payment is processed, we will send you a link for digital download. You should expect the links within 10 minutes of your purchase. If you do not receive your links within 10 minutes check your spam folder for an email from us. If it’s still not there, contact us at studio@jenniferskog.com and we can re-send them.
How do I unlock the zip files?
To decompress (unzip) a file or folder on a Mac, simply double-click it. To decompress (unzip) a file on a Windows PC, right-click the zipped file and select Extract All. By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else. If you aren't using either you can download WINZIP Extractor for free..
Are the fonts included?
We include a font list with the names of the fonts we have used with each of our products. Many of the fonts we use come with the FREE version of CANVA. If you do not find the exact font, there are many close representations to choose. We strongly suggest you check the licensing terms for each font.
Do you offer any custom design work?
Yes! Absolutely! Please email studio@jenniferskog.com
How do I find a list of my past purchases?
Once you have placed an order and Account will automatically be created. Click on My Account at the top of any page to access.